Privacy Policy

Who We Are

Build Virtual LLC ("Build Virtual," "we," "us," or "our") is a business-to-business virtual design and construction (VDC) services company based in Nashville, Tennessee, serving clients across the United States. We provide 3D and 4D construction animations, phasing and site-logistics plans, architectural renderings, and MEP BIM coordination for general contractors, developers, subcontractors, and pursuit/bid teams.

This Privacy Policy explains what information we collect through our website at https://www.buildvirtualnash.com (the "Site"), how we use it, and the choices you have. By using the Site, you agree to the practices described here.

Information We Collect

Information you give us. When you fill out our contact or estimate form, we collect the information you provide: your first name, last name, email address, phone number, the subject of your inquiry ("what do you need"), and any project details you include in your message.

Information collected automatically. When you visit the Site, we and our analytics provider automatically collect certain usage and device information — such as your browser type, device type, pages viewed, and general activity on the Site. This is collected through cookies and similar technologies (see "Cookies and Tracking" below).

Live chat. Our Site uses a live chat feature. If you start a chat, we collect the messages you send and any contact information you choose to provide during the conversation.

We do not sell products online, process payments on the Site, or require visitors to create accounts or log in.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and questions;
• Prepare and provide project estimates and proposals;
• Communicate with you about potential or current work;
• Understand how visitors use the Site so we can improve it.

Third Parties and Service Providers

We use a small number of trusted third-party services to operate the Site. These providers process information on our behalf:

• Google Analytics. We use Google Analytics 4 (measurement ID G-ZF1RVYYTR9) to understand how visitors use our Site. Google Analytics uses cookies and collects usage and device data. Google's use of this data is governed by Google's Privacy Policy (https://policies.google.com/privacy) and by Google's "How Google uses information from sites or apps that use our services" (https://policies.google.com/technologies/partner-sites).
• Netlify. Our Site is hosted by Netlify, and our contact/estimate form submissions are processed by Netlify Forms and emailed to us.
• Tawk.to. We use Tawk.to to provide live chat on the Site. Tawk.to may set cookies and process the chat messages and contact information you provide.

Cookies and Tracking

Cookies are small text files that a website places on your device to remember information about your visit. We use analytics cookies (through Google Analytics) to measure how the Site is used, and our live chat provider may also set cookies.

You can control or disable cookies through your browser settings. Most browsers let you refuse cookies or alert you when a cookie is being set. If you disable cookies, some parts of the Site may not work as intended.

Data Retention

We keep the information we collect only as long as we reasonably need it for the purposes described in this policy — for example, to respond to your inquiry, provide an estimate, or maintain a record of our business communications — and as required to meet legal or business needs. When we no longer need it, we take reasonable steps to delete or de-identify it.

Data Sharing

We do not sell your personal information. We do not share your personal information for targeted advertising or sell it to third parties. We share information only with the service providers described above, who process it on our behalf, and where required by law.

Security

We take reasonable measures to protect the information we collect from loss, misuse, and unauthorized access. However, no method of transmitting or storing information over the internet is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, email us at buildvirtualnash@gmail.com. We will respond within a reasonable time. You can also control cookies through your browser settings as described above.

Children's Privacy

Our Site and services are intended for businesses and professionals, not for children. The Site is not directed to anyone under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Links to Other Sites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Build Virtual LLC
Nashville, Tennessee, USA
Email: buildvirtualnash@gmail.com
Phone: 816-609-9500